Refund & Cancellation Policy
1. How do I downgrade or cancel my subscription?
When you cancel or downgrade your subscription, this won't take effect until the end of your current billing cycle. When this happens, you will lose any unused credits on your account.
2. Why am I getting a payment attempt after cancelling my subscription?
This situation can occur when a user cancels their subscription too late. When you initiate a cancellation, it doesn't take effect immediately. Instead, it cancels the subscription at the end of the current billing cycle. This approach is designed to prevent users from losing any unused subscription time simply because they cancelled early.
However, if you cancel the subscription after the current cycle ends, even if the new invoice hasn't been paid yet, the new cycle has already begun. In this case, the system will not cancel the subscription until the end of the new cycle.
3. What is your refund policy?
You are eligible for a refund if a request is filed within 14 days of payment and no credit quota was used in the period for which you are seeking the refund.
4. How do I apply for a refund?
If you want to apply for a refund for your purchase, please contact Support by emailing contact@globostai.com and someone from the team will get back to you shortly.
If you email your refund request within 14 days of payment and meet the eligibility requirements above, you will receive your refund within 14 days of our receipt of your email.